Is Captain Jack Casino legit? Yes, it not a scam. This review has examined the casino and reveals what make it a legitimate casino site.
Captain Jack Casino says it was started with one vision in mind, which is “to provide a trustworthy and unrivalled online casino for every player, no matter their casino experience level”.
The big question is whether this is just some sweet-talking or whether Captain Jack Casino does provide players with the most enjoyable, fair and secure gaming on the Internet.
Captain Jack Casino even admits that many online casinos promise the moon but invariably fall short.
So instead of just taking Captain Jack Casino by their words and jumping in, this review will thoroughly go through everything about the online casino in order to determine if it does not just talk the talk, but also walks the walk.
That is, does Captain Jack Casino offer a variety of high quality casino games? Does it provide a range of enticing bonuses and promotions? Does it provide easy and fast deposits and withdrawals? Does it provide effective customer support? Is it a fair and legit online casino where players can have winnings and be paid? All of these and more will be treated. The review is arranged as follows:
- Captain Jack Casino: at a glance
- About Captain Jack Casino – Background, Is Captain Jack Casino legit, Is Captain Jack Casino safe, who can play
- Game Offering – Software, Game Selection, Are there jackpot games, Are there live games
- Promotions – Bonuses, Bonus Conditions
- Banking – Deposits, Withdrawals
- Customer Support Service
- Conclusion
Captain Jack Casino – at a glance
| Website | www.captainjackcasino.com |
| Founded | 2010 |
| Operator | Ace Revenue Group |
| Licensed | Costa Rica |
| Certification | Technical Systems Testing (TST) |
| Security | 128 bit SSL (Secure Sockets Layer) data encryption |
| Software Provider | RealTime Gaming (RTG) |
| Casino Versions | Download Casino, Instant Play Casino, Mobile Casino |
| Games Selection | 230+ games (slots, table games, video pokers, specialty games) |
| Live Dealer Games | No |
| Welcome Bonus | Up to $11,000 (from multiple match bonuses reaching the 10th deposit) |
| Wagering Requirement | Slots, keno, and scratch cards – 30 x (deposit + bonus) Table games and video pokers – 60 x (deposit + bonus) |
| Banking Options | Deposits – Visa, Mastercard, Discover, Neteller, Cash Transfer, Bitcoin Withdrawal – Neteller, Bank wire, Bank check, Cash Transfer, Bitcoin |
| Bank Limits | Deposits – Min: $50, Max: varied Withdrawals – Min: $100, Max: $2,500 per week |
| Customer Support | Email (help@captainjackcasino.com), Live Chat |
About Captain Jack Casino
This section of the review examines the background, licensing and certification information, operating record, etc of Captain Jack Casino in order to determine whether it is a legit and safe place to play online casino games.
Background
Captain Jack Casino has been around since 2010. With over a decade in the industry, it is relatively a long-standing online casino. It is operated by the Ace Revenue Group. This is a well known casino operator that is responsible for many other online casinos. These include: Planet 7 Casino, Slot Madness Casino, and Royal Ace Casino.
Captain Jack Casino comes with an exciting pirate theme. It’s well known that the pirates of old traversed the seas in thrilling expeditions to hunt down treasures. With that, Captain Jack Casino can only be promising a thrilling experience, as well as the opportunity to get treasures (aka huge money casino wins).
Who says online casinos should come with bright and flashing colors to be attractive? Captain Jack Casino takes the opposite route, as it uses shades of grey and brown to create a cool website that is really attractive. Also, instead of loading the homepage with texts; all information you’ll need is tucked away in links.
In fact, you’ll be hard-pressed to find a more striking or neater casino site. The interface is super impressive. You can find the casino here: www.captainjackcasino.com.
Is Captain Jack Casino legit?
The answer is: YES, Captain Jack Casino is legit. It is not a scam online casino because they are managed by a reputable company. And also controlled and regulated by a strict legal authority.
There are so many scammers in cyber space using different guises to rip off the unsuspecting. As such, before venturing into any online platform, it is important to determine that it is legit. Thus, the big question is whether Captain Jack Casino is legit.
While, we’ll love a simple answer to this question; in this case, the answer isn’t so simple. This will become clear after a consideration of the following:
- Operator Profile – One of our first gauges of a legit online casino is its operator. This is because online casinos that are operated by 100% legal and highly reputable companies are less likely to be scams. In this regards, Captain Jack Casino is operated by the Ace Revenue Group. There’s no question that this is a 100% legal casino operator. However, it has poor reputation ranking. This is mainly because it (the Ace Revenue Group) is a remnant of the Virtual Casino Group, which is roundly regarded as the worst casino operator the industry has seen.
- Certification – Another gauge of a legit online casino is independent audit certificates. This is because legit online casinos submit to audits by reputable casino testing facilities. The auditor will only award its audit certificates if it is satisfied that the applicant is a legit casino that offers fair gaming and operates responsibly. In this regards, Captain Jack Casino says that in its quest to run a honest, transparent and truly secure gaming site, it is certified by TST (Technical Systems Testing). TST is an internationally recognized accredited testing facility that offers a full range of testing and consulting services to both online and land-based casinos. Thus, the TST seal of certification can be trusted. In the least, that Captain Jack Casino bear the TST seal gives confidence that all games played in the casino are both random in outcome and fair in operation. Since most scam casinos are rigged; that Captain Jack Casino offers fair gaming is a mark of legitimacy.
- Licensing – A very important gauge of a legit online casino is a gaming license from a reputable licensing jurisdiction. A gaming license is simply a permission to operate. It will mean that the casino have been screened by an authority and passed fit to provide gaming services. In this regards, Captain Jack Casino is licensed by the government of Costa Rica. However, while Costa Rica is a perfect place to host online casinos, there are questions about the strength of the license especially with respect to player protection. For example, Costa Rica is not very reputable as a regulator – you won’t find the commission sanctioning its casinos that walk out of line, and you won’t find it wading in to resolve player-casino disputes. Thus, while Captain Jack Casino is officially licensed, it cannot wield its Costa Rican license as a sure-fire sign of legitimacy. It’ll have to do more to stamp its legitimacy.
- Operating Record – By far the most important gauge of legitimacy is operating record. Two elements will be considered here (i) longevity (ii) payouts. In this regards, a legit online casino is one that has a relatively long operating record characterized by consistent payouts. Captain Jack Casino ticks the first box. Established in 2010, it has stayed for some 10 long years. Suffice it to say that a scam online casino will not stay this long in the industry. Scam casino operations are quickly discovered; and with such discovery, the scam house disappears. However, Captain Jack Casino does not fully tick the second box. It is not that Captain Jack Casino does not pay. The online casino pays; but withdrawals can get drawn out before the payment will be received. It should be said that this is one reason why many persons do not highly rate Captain Jack Casino in the independent customer reviews’ platforms. However, since in most cases, payments are finally issued and received by the players; we cannot (in good faith) describe Captain Jack Casino as a scam online casino that does not pay.
Yes, Captain Jack Casino has poor reputation ratings. There’s that link to the somewhat rogue Virtual Casino Group; and there’s the casino’s own often drawn-out payments. Lastly, that the casino is licensed by a not-so-reputable regulator (Costa Rica) does not help matters.
However, Captain Jack Casino manages to come out as a legit online casino. The Ace Revenue Group is doing a great job of coming clean from the mess that was the Virtual Casino Group.
There’s that decade long existence. There’s no doubt that Captain Jack is a fair online casino where players can have winnings. Lastly, though payments can get drawn-out; most often than not, players finally get paid.
Is Captain Jack Casino safe?
Using a regular online casino like Captain Jack Casino requires sharing of sensitive data like names, contact information, credit card details, and more. Such sensitive information should not be allowed to leak out to unauthorized users. Thus, the ideal online casino should be safe in ensuring that users’ data are well protected.
Thankfully, this pirate’s vessel of an online casino is very safe. Captain Jack Casino says it “uses SSL (Secure Socket Layer) technology for securing [its] transaction servers and MD5 encryption technology for data transfer”. With these security measures, you can confidently use your card in Captain Jack Casino, knowing that sensitive data you submit will not be compromised.
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Who can play in Captain Jack Casino?
Captain Jack Casino does not welcome everyone on board. However, this is not peculiar to Captain Jack Casino, as every legit online casino out there have country restrictions.
Players resident in the restricted countries are not allowed to join or play in Captain Jack Casino. These countries are: Afghanistan, Albania, Algeria, Angola, Armenia, Bahrain, Bangladesh, Belarus, Belize, Benin, Bhutan, Bosnia and Herzegovina, Botswana, Brazil, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Central African Republic, Chad, Cocos Island, Colombia, Comoros, Congo, Congo DR, Costa Rica, Cote D’Ivoire, Cuba, Czech Republic, Djibouti, Dominica, Dominican Republic, Ecuador, El Salvador, W\Equatorial Guinea, Eritrea, Ethiopia, Eswatini (former Swaziland), Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Ghana, Gibraltar, Grenada, Guadeloupe, Guatemala, Guinea, Guinea Bissau, Guyana, Haiti, Honduras, India, Indonesia, Iran, Iraq, Isle of Man, Israel, Jamaica, Jersey, Jordan, Kenya, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Malawi, Mali, Mauritania, Moldova, Mongolia, Morocco, Mozambique, Myanmar, Nagorno-Karabakh, Nauru, Nepal, Nicaragua, Niger, Nigeria, North Korea, Oman, Pakistan, Palestine, Papua New Guinea, Philippines, Romania, Rwanda, Samoa, Sao Tome and Principe, Senegal, Sierra Leone, Somalia, South Sudan, Sri Lanka, Sudan, Syria, Tajikistan, Tanzania, Timor-Leste, Togo, Turkmenistan, Tuvalu, Uganda, Ukraine, Venezuela, Western Sahara, Yemen, Zambia, and Zimbabwe.
The United States is mission from this list of restricted countries, which means that Captain Jack Casino is one of the few US friendly casinos around. However, know that players from Maryland and New York are restricted.
About Captain Jack Casino – Rating and Summary
Rating: 6/ 10
Summary: Captain Jack Casino is a US friendly online casino. Having an exciting pirate theme, Captain Jack Casino has a very lively website, which also comes with a very lovely and neat design.
Captain Jack Casino is uses industry standard security measures to keep users’ sensitive data safe. It is a legit online casino as: it is operated by the 100% legal Ace Revenue Group, it has a relatively long 10 year operating record, and it has official licensed and is certified fair by the reputable TST.
However, it does not have good reputation rating, as: it has links to the somewhat rogue Virtual Casino Group, its gaming license from Costa Rica does not assure player protection in case something goes wrong, and there are many player complaints about drawn-out payouts.
Game Offering
Who will not want an online casino that is fun-filled? In fact, casinos should be first of all, entertainment hotspots. This section of the review examines the quality and variety of games (and more) of Captain Jack Casino in order to determine if it is really fun-filled.
Software
The software(s) that powers an online casino determines the quality the casino offers and the ease of play that players will have. So a discussion of a casino’s game offering should start from its software(s).
Software Provider
Captain Jack Casino is powered by RealTime Gaming (RTG). This is one of the most famous names in casino game development. There product ticks all the quality boxes – top graphics, sound effect, smooth game-play, etc. In fact, RTG is famous for their Reel Series. These highly innovative games take you to a different world of excitement as they incorporate different progressives. Thus, with Captain Jack Casino powered by RTG, there’s no doubt that quality is topnotch.
However, it also means that you players in Captain Jack Casino do not get to enjoy a variety of software experiences. Know that just as RTG is famous for their Reel Series, so other game studios have their high points. However, because Captain Jack is only supplied by RTG, you can only have and enjoy RTG’s games and features. This means that if you have a preference for a product of some other game supplier, or you want an online casino where you can enjoy the products of different game suppliers, Captain Jack Casino cannot serve you.
Gaming Flexibility
You can climb aboard this pirate’s vessel of an online casino, and sail across the ocean of casino excitement, from a computer or a mobile device. Captain Jack Casino is mobile-compatible. Thus, it won’t matter that you are out of the home or wherever your PC is stationed; you’ll be able to play online casino games in Captain Jack Casino wherever and whenever.
Since the casino is mobile-compatible, and since the portability of mobile devices means users take them everywhere; wherever and whenever you can operate your mobile device, you can reach Captain Jack Casino and set sail into the ocean of casino entertainment.
More importantly, Captain Jack Casino is available as a Download Casino and an Instant Play Casino. This means that you players have two options for reaching games. The first is to download and install the casino app to their device. Afterward, from that device (having the casino app), you’ll have access to the full casino games.
The second option (Instant Play) is a no-download option. As its name suggests; you simply have to reach the casino from a web browser in any device, and you can start playing games instantly. The Instant Play mode does not give access to the full game suite, so players using it will miss out on some download-only games.
However, it is more flexible, as it allows game play from any device. Because it is a no-download option, you are not limited to playing games from a particular device where casino app is installed. This will be invaluable if you’ll find yourself needing to play casino games from a friend’s device.
That said; with Captain Jack Casino being mobile-compatible, it gives the freedom of playing games on the go; and with it supporting in-browser Instant Play, it gives the convenience of playing games from different devices.
Game Selection
A fun-filled casino will have games that excite gamers no matter their gaming preferences. So a critical part of the discussion of a casino’s game offering is its number and variety of games it offers.
In this regards, Captain Jack Casino has just over 230 online casino games. This means it is nowhere near the industry’s inventory leaders. However, the lobby of Captain Jack Casino has every online casino game. The game sections are: slots, table games, video pokers, and specialty games.
Slots
Slots do not require any skill to play, yet are super thrilling. If you add their relatively huge potential payouts; then you’ll understand why the slot machines are many players’ favourites. Captain Jack Casino knows this and stocks its lobby with over 180 slot machines. These include exciting titles like: The Three Stooges, T-Rex, Sevens and Stripes, Scuba Fishing, Purrfect Pets, Naughty or Nice, Pulsar, Paydirt, Panda’s Gold, Gemtopia, Enchanted Garden, Cleopatra’s Gold, Cash Bandits, Basketbull Aztec’s Treasures, Achilles, Asgard, and more.
The slot machines are varied. They include classic 3 reels and their traditional paylines, and 5 reel video slots with multiple paylines and more exciting features. They include a host of engaging themes, which include Ancient Civilization, History, Ocean, Space, Sports, Animals, and more. Thus, no matter your interests, you are very likely to find a slot with a matching theme (for your entertainment).
Table Games
The table games are usually the face of casino. Thus, no online casino is complete without the table games. Captain Jack Casino knows this and includes this section.
However, the selection is relatively mall. The full “table game list” has only the following games: Blackjack, Perfect Pairs, European Blackjack, Match Play 21, Super 21, Face Up 21, Pontoon, Suit ‘Em Up, Let ‘Em Ride, Tri-Card Poker, Vegas Three Card Rummy, Texas Hold ‘Em Bonus Poker, Red Dog, Pai Gow Poker, War, and Baccarat.
This collection will definitely not satisfy enthusiasts of the table games. However, if you are a slot fan that’ll want an occasional dive into the classics, they’ll just be fine.
Video Pokers
Video Pokers are casino games that spice things up by merging two traditional games – video slots and classic poker games. By bringing two worlds together for increased excitement, these games have been a success from the very beginnings; and any serious online casino will feature them.
Captain Jack Casino knows this and stocks its lobby with about 16 Video Poker titles. These are: Aces and Eights, All American Poker, Bonus Deuces Wild, Bonus Poker, Bonus Poker Deluxe, Deuces Wild, Double Bonus Poker, Double Double Bonus Poker, Double Double Jackpot Poker, Double Jackpot Poker, Jacks or Better, Joker Poker, Loose Deuces, Mystery Bonus Poker, Pick ‘Em Poker, and Sevens Wild.
Many enthusiasts of these hybrid games will be okay with these options. Thus, Captain Jack Casino has a relatively good selection of video pokers.
Specialty Games
The specialty games section usually hold games that do not fit into any of the above categories (slots, table games and video pokers). Usually, the games that you’ll find in this section include Keno, Scratch Cards, and Bingo. However, the specialty games section of Captain Jack Casino holds all of these traditional specialty games and more.
The games in the “specialty games” section are: 5 Diamond Blackjack, American Roulette, Banana Jones, Bonus Bingo, Craps, European Roulette, European Slot Poker, French Roulette, Hot Dice, Keno, Lucky’s 8, Magic 7’s, Multiplayer Roulette, Roaring Twenties Bingo, Sic Bo, and Treasure Tree.
Roulettes, Craps, and Sic Bo are games that you’ll find in the table games section of many online casinos. However, for reasons best known to them, Captain Jack Casino and its sister sites in the Ace Revenue Group, have these games in the specialty games section.
Even looking past this misplacement, the available options are relatively few, as there are only four roulettes. The proper specialty games are also relatively few. This is an avenue for online casinos to really make a mark, but Captain Jack Casino doesn’t as it has only about 6 scratch cards.
Are there Jackpot Games?
Yes, there are. Make no mistake, one of the main reasons people visit the casinos is to chase jackpots. It’s simply too enticing that with a small one dollar bet, players can win hundreds of thousands or even millions of dollars. Thus, the ideal online casino should feature lots of jackpot games.
In this regards, an RTG casino is expected to feature a lot of jackpots. This is because the Reel Series that RTG are famous for are simply slots featuring multiple progressive jackpots. Also, an online casino with a pirate theme is expected to offer a lot of jackpot games. This is because the pirates’ discussions are always about treasure hunts and overflowing treasure chests.
Thankfully, Captain Jack Casino offers a lot of jackpot games. Some of the jackpot games in Captain Jack Casino are: Cleopatra’s Gold, Cash Bandit 2, Paydirt, Sevens and Stripes, Aladdin’s Wishes, Caesar’s Empire, and Let ‘Em Ride. Thus, you can chase the huge wins while aboard this pirate’s vessel of an online casino.
However, we were not overly impressed with the jackpot offering of Captain Jack Casino. First, many of the progressive jackpots which are regarded as RTG’s bests are not provided. These progressives easily grow into massive amounts; they include: Aztec’s Millions, Shopping Spree, Megasaur, Spirit of the Inca, and Jackpot Pinatas.
For an online casino powered by RTG, and especially for one having a pirate theme, it was disappointing that the very best RTG’s progressive jackpots are not featured.
Secondly, there is no separate jackpot section. In fact, even in the full game list, the jackpot games are not marked in anyway. Thus, there is no way of telling which game is a jackpot game.
This only makes it difficult for players to identify and play jackpot games. With the casino’s pirates (treasure hunting) theme, this is very disappointing.
Are there Live Games?
No, Captain Jack Casino does not offer live dealer games. This means that you’ll have to be content with the online casino gaming experience that its games serve.
Know that live dealer games were specifically created to go one further than the regular online casino games in bringing online casino players the true casino experience. The live dealer games are video streams (in real time) of games being operated in the floor of a brick and mortar casino by a professional dealer, using real props.
Thus, players are able to get and participate in the action as if they were live in the brick and mortar casino; even getting to interact with the live dealer and other live players participating. This gives the convenience of getting real-life casino action without having to physically travel to a real-life casino.
Unfortunately, while many online casinos have incorporated Live Dealer Games, Captain Jack Casino is still at sea, and is yet to dock and bring in Live Dealer games.
Game Offering – Rating and Summary
Rating: 6/ 10
Summary: Has quality games (supplied by RTG), and gives the convenience of in-browser play and mobile gaming. Slots, table games, video pokers, and specialty games are offered for an impressive game variety. However, the game collection is relatively small (just 230+ games).
As such, many will be disappointed with the options in some game sections, especially the table games and specialty games. Live Dealer games are missed. Yes, many jackpot games are provided. However, the best RTG’s progressive jackpots are missed.
Also, finding the jackpots will be relatively difficult as there is no separate jackpot section, and the jackpots are not marked in the game list.
Promotions
Who does not like his/her efforts being appreciated? Casinos appreciate players’ patronage by rewarding them with different bonuses. This section of the review examines the bonuses of Captain Jack Casino (as well as the conditions attached to such bonuses) in order to determine if it is a really rewarding online casino.
Bonuses
Captain Jack Casino runs the usual bonus offers which includes a welcome bonus, reload bonuses, and a VIP loyalty program.
Welcome Bonus
This is the bonus that new players who step aboard this pirates’ vessel of an online casino gets. Thankfully, it is an eye-popping amount as it is up to $11,000. It is staggered to cover the first 10 deposits as follows:
| Deposit | Min/ Max Deposit | Bonus | Max Bonus | Claim Code |
| 1st | $30/ $1,000 | 100% match bonus | up to $1,000 | GS001 |
| 2nd | $30/ $1,000 | 100% match bonus | up to $1,000 | GS002 |
| 3rd | $30/ $1,000 | 100% match bonus | up to $1,000 | GS003 |
| 4th | $30/ $1,000 | 100% match bonus | up to $1,000 | GS004 |
| 5th | No deposit required | 50% match bonus of previous 4 deposits | up to $1,000 | Contact customer service |
| 6th | $30/ $1,000 | 100% match bonus | up to $1,000 | GS006 |
| 7th | $30/ $1,000 | 100% match bonus | up to $1,000 | GS007 |
| 8th | $30/ $1,000 | 100% match bonus | up to $1,000 | GS008 |
| 9th | $30/ $1,000 | 100% match bonus | up to $1,000 | GS009 |
| 10th | No deposit required | 100% match bonus of previous 4 deposits | up to $2,000 | Contact customer service |
| Total | $240/ $8,000 | up to $11,000 |
After each of the first four deposits, you’ll be able to get 100% bonus up to $1,000. At the fifth time of calling, you only need contact customer support and you’ll get a bonus worth 50% of your 4 previous deposits (up to $1,000).
In each of the 6th to 9th deposit, you’ll also be able to get a 100% bonus up to $1,000. At the 10th time of calling, you also only need to contact customer support, and you’ll get a bonus worth 100% of the immediate four previous deposits (up to$2,000).
We like that the welcome bonus is monstrous. Getting up to $1,000 as bonus is fine anytime. We also like that the bonus is staggered to cover many deposits. That way, it’s easier to redeem its full amount. For example, you’ll not have to deposit more than $1,000 to get any part of the welcome bonus.
We also like that the welcome bonus include no-deposit bonuses. The “up to $1,000” that is the fifth part of the welcome bonus, and the “up to $2,000” that is the 10th part of the welcome bonus do not require any deposit. Rather, these parts of the welcome offer come as a matching of previous deposits.
Reload Bonuses
A truly rewarding online casino will not stop at the welcome bonus. This is so that those that do not have the “new player” status can also enjoy the freebies. Captain Jack Casino has a couple of reload bonuses. As of writing, these included:
- 180% No Rules Slot Bonus – Using the bonus code: JACKS180, you can claim a bonus worth 180% of your deposit of $30 or more. This offer is everything its name suggests. As we’ll see (in the bonus rules/ conditions section), bonus rules take the juice out of casino bonuses. Thus, one of the high points of this offer is that it comes without stifling rules – there’s no wagering requirement, and there’s no maximum cash-out requirement. However, the bonus is good for play of only slots and specialty games (keno, bingo, and scratch cards).
- 250% All Games Bonus – Using the bonus code: JACKS250, you can claim a bonus worth 250% of your deposit of $30 or more. However, unlike the other reload bonus, this one is available for play of all games. That is, you can also use it to play table games and video pokers. However, wagering requirement applies.
While it is good that reload bonuses are featured so that existing players can take part in the freebies. It must be said with only these two offers featured, Captain Jack Casino has relatively limited reload bonuses.
Loyalty Program
Really rewarding online casinos appreciate players for every game-play via a loyalty program. Thankfully, Captain Jack Casino also runs a loyalty program. The program rewards you with loyalty points for every real money bet placed in this pirate’s vessel of an online casino. The loyalty points can later be exchanged for cash bonus. You’ll need a minimum of 1,000 points; and the exchange rate is: 100 points = $1.00.
The loyalty program is tiered (have 5 status levels). The benefits of each status level are as follows:
| VIP Levels | Benefits |
| Stowaway (Level 1 VIP) | Higher Table Limits (2X)Access to Exclusive VIP Promotions and BonusesWeekly Cash-backs (based on your previous weeks deposits)10% Monthly Insurance with a 1X Max Cash-OutOne comp point per $10.00 wagered |
| Swabie (Level 2 VIP) | Personal Account ManagerHigher Table Limits (4X)Access to Exclusive VIP Promotions and BonusesWeekly Cash-backs (based on your previous weeks deposits)10% Monthly Insurance with a 2X Max Cash-OutOne Comp Point per $7.50 wagered |
| Swashbuckler (Level 3 VIP) | Expedited WithdrawalsPersonal Account ManagerHigher Table Limits (8X)Access to Exclusive VIP Promotions and BonusesWeekly Cash-backs (based on your previous weeks deposits)15% Monthly Insurance with a 3X Max Cash-OutOne Comp Point per $5.00 Wagered |
| Buccaneer (Level 4 VIP) | Access to a Personal and Dedicated VIP HostExclusive Gifts on Special OccasionsExpedited WithdrawalsHigher Table Limits (20X)Access to Exclusive VIP Promotions and BonusesWeekly Cash-backs (based on your previous weeks deposits)17% Monthly Insurance with a 4x Max Cash-OutOne Comp Point per $5.00 Wagered |
| Captain (Level 5 VIP) | Luxurious VIP Rewards and GiftsAccess to a Personal and Dedicated VIP HostExpedited WithdrawalsHighest Table Limits (40X)Access to Exclusive VIP Promotions and BonusesWeekly Cash-backs (based on your previous weeks deposits)20% Monthly Insurance with a 5X Max Cash-OutOne Comp Point per $2.00 Wagered |
Bonus Rules Conditions
Casino bonuses come with rules/ conditions. These have the effect of squeezing some exciting juice out of the bonuses. Thus, before claiming any bonus, it’s important to know what conditions apply. In Captain Jack Casino some important conditions that apply include:
Bonus Wagering Requirement
All bonuses of Captain Jack Casino (except stated otherwise) are subject to 30 times wagering requirement. The wagering requirement is the amount that must be wagered, if a bonus is redeemed, before withdrawals will be allowed.
However, the roll over is calculated using the sum of the deposit and bonus. Thus, if you deposit $1,000 to claim the full $1,000 of the first deposit bonus, before you can make withdrawals, you must wager a minimum of $60,000 (which is 30 x ($1,000 + $1,000)).
No one will want to climb over a high wagering amount before withdrawals can be made, so a low wagering requirement is always desired. However, the “30 x (D + B)” bonus wagering requirement of Captain Jack Casino is relatively high. In our opinion, the industry standard wagering requirement is 20 x D+ B).
Contribution of Games to Wagering
When trying to meet wagering requirements, casino games have different contributions. In Captain Jack Casino, Slots and the specialty games count 100% towards meeting wagering requirement, while Table Games and Video Pokers count 50% towards meeting wagering requirement.
This means that a $1.00 wager on slots, keno, or scratch cards will count as $1 towards clearing bonuses, but a $1.00 wager on table games or video pokers will count as $0.50 towards clearing bonuses. Thus, to clear bonuses as fast as possible, you’ll have to be spinning the slots, or playing the specialty games.
However, games like Roulette, Craps, Baccarat, Pai Gow Poker and Sic Bo does not count towards meeting wagering requirement. If these forbidden games are played even once when a bonus is active, it will make the casino void all winnings made. This is a big blow to fans of these games, especially as there are inline casinos where these games are allowed to contribute towards wagering requirement.
Special Withdrawal Rules
Special rules apply to withdrawals even after managing to meet wagering requirements.
- First, all bonuses of Captain Jack Casino are non-cashable. This means that if you play with bonuses, when requesting payment, the bonus amount will be removed from the withdrawal request. Suppose you make a $100 deposit to redeem a $100 bonus, and after meeting wagering requirement you have a $350 balance; if you withdraw this, you’ll only receive payment of $250 (that is, the $100 bonus will be removed from the $350 withdrawal request).
- Secondly, if you redeem a bonus, any withdrawal request must exceed the sum of the deposit and the deposit bonus. Thus, in the case above of depositing $100 to redeem a $100 bonus, you can only withdraw an amount exceeding $200 (that is, the sum of the deposit and bonus amount). It means that a withdrawal amount of $200 will be denied.
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Promotions – Rating and Summary
Rating: 6/ 10
Summary: Captain Jack Casino has one of the most attractive welcome bonuses in the industry. It is not just that the bonus is worth a relatively massive $11,000; it is that the offer includes two no-deposit bonuses worth $3,000. The casino also has offers reload bonuses. However, we’ll like to see more reload bonuses, as there were only two offers. Thankfully, there’s a loyalty program that reward players as long as they play.
The just-above average rating of this section owes to the bonus conditions. The wagering requirement “30 x (D+B)” is relatively high; there are many games that do not count towards meeting wagering requirement; and there are different unfriendly withdrawal rules even after meeting wagering requirement.
Banking
Who will not want easy and fast deposits and withdrawals? In fact, to most casino players, one of the most critical aspects of casino gaming is payments. This section of the review examines all it takes with depositing and withdrawing from Captain Jack Casino.
Deposits
With regards to depositing, Captain Jack Casino says it takes pride in having one of the best records in the industry for successful deposits. Some of the things to consider include: deposit options, deposit limits, and processing time.
Deposit Options
Captain Jack Casino is identical to its sister sites in this regards. You can fund your account using the major credit cards like (Visa, Mastercard, and Discover), web wallets (Neteller), and cash transfer options. Captain Jack Casino also accepts bitcoin. Though the supported deposit options are relatively few, because they cut across different payment types, finding a suitable payment type to conveniently make a deposit will not be much of a problem.
Deposit Limits
The lowest amount that can be paid into your Captain Jack Casino account is $50. When it comes to limits, players want the minimum amount to be as low as possible so that even when on a low budget, players can still make a deposit without breaking a sweat. However, the $50 minimum deposit limit of Captain Jack Casino is relatively high. In fact, casinos that allow minimum deposit of $20 are still considered being a bit unfriendly.
At the other end of the deposit spectrum, players want the maximum deposit amount to be as high as possible. This is so that high rollers in the house can easily deposit the large amounts required for placing large bets. In this regards, the highest amount that can be deposited into your Captain Jack Casino account depends on the deposit method used – it is $1,000 when using the cards, and $1,350 when using cash transfer. This is relatively low. However, if you contact customer support, you’ll be able to deposit up to $5,000 per day.
Deposit Processing Time
When Captain Jack Casino says it has one of the best records in the industry for successful deposits, this is where it is seen. Deposits are instantly processed; so deposited funds instantly appear in players account, and are available for playing games straightaway.
Withdrawals
Players in casinos play games to have winnings; and when they do, they’ll want to withdraw these. Thus, players highly rate casinos that feature easy and fast withdrawals. So, some of the things to consider include: withdrawal options, withdrawal limits, and payout speed.
Withdrawal Options
Captain Jack Casino also does not have a long list of withdrawal options. However, the options cover different payment types. The standard withdrawal options are: Bank Wire, Bank Checks, and Cash Transfer. However, other options that may be available include Neteller, and Bitcoin.
Withdrawal Limits
Just as it is with the deposits, Captain Jack Casino does not have friendly withdrawal limits. Players desire a minimum withdrawal amount that is as low as possible. This is so that it won’t take too long before they grow a balance that can be withdrawn. In this regards, the minimum that can be withdrawn from Captain Jack Casino is $100. This is super very high. In fact, casinos that allow minimum withdrawals of $50 are still regarded as having high unfriendly withdrawal limits.
At the other end of the withdrawal spectrum, players want the maximum withdrawal amount to be as high as possible. This is so that it’ll be relatively easy to completely withdraw large wins. Unfortunately, Captain Jack Casino has a relatively low maximum withdrawal amount as you can only withdraw a maximum of $2,500 from the casino per week. With withdrawals restricted to $2,500 per week, it’ll take several months to completely withdraw a large win.
Withdrawal Fees
Captain Jack Casino says that “all withdrawals may incur a processing fee of up to $40, depending on the payment processor and/or withdrawal amount”. Generally, players hate fees. So where fees are applicable, they should be as low as possible. However, the $40 fee that Captain Cash Casino charges is relatively huge.
Payout Speed
It is true that legit online casino pays; but it’ll not be fine if the payment drags its feet in getting to players. Thus, the ideal legit online casino will feature fast payouts.
Unfortunately, Captain Jack Casino is not reputable in this regards. The casino advertises that it processes withdrawals within 3 business days of the request, and that the payment will be made within 10 to 14 business days after approval. This will mean that, from the time of requesting payment, it will not take more than 17 business days to receive payment from Captain Jack Casino. This is relatively slow. In this age and time, players want super fast withdrawals and many online casinos are responding with 24 hours payouts.
However, while the advertised payout time of Captain Jack Casino is already slow; it appears that in reality, payouts are even slower. The independent customers’ review platforms have customers complaining of waiting for months to receive their payment. For example:
- Bee3434 in Ask Gamblers says “This site uses delay tactics anyway possible to [not] pay out winners. They won’t approve a withdrawal for nearly a month, and then they keep you waiting another month to get any kind of winnings…”
- Therealtouche in Ask Gamblers says “Business model. Impossible to withdraw. Months of delays…”
It should also be said that it is all casinos of the Ace Revenue Group, and not just Captain Jack Casino, that have poor reputation rating in this regards. It’s only fair that payment come to you fast, since deposits are swiftly taken. That said; if you want your winnings coming to you very fast when you request payment, Captain Jack Casino does not appear as a place to go.
Banking – Rating and Summary
Rating: 4/ 10
Summary: Only two positives can be reported here (i) Banking options includes different payment types (even bitcoins) (ii) deposits are swiftly processed.
It goes downhill after that. The particular deposit and withdrawal options are relatively few. Also, banking limits are unfriendly. Minimum deposit is high ($50); meaning players will need relatively deep pockets to deposit. Also, minimum withdrawal is high ($100); meaning players will have to build a relatively large win balance before they can request payment. Maximum withdrawal amount is low ($2,500 per week); meaning it’ll take relatively long to completely withdraw a large win. On the critical aspect of withdrawals, it tale isn’t sweet. This is because there are too many reports that Captain Jack Casino uses every tactic in the book to delay payment. Lastly, a huge $40 fee may apply to withdrawals.
Customer Support Service
The ideal online casino will have an effective customer support service to help out players who will have questions or issues.
In this regards, Captain Jack Casino says it has “the most dedicated customer service staff in the industry”. It adds that its “knowledgeable and friendly staff are available round the clock to assist you with any concerns that may arise”.
Yes, the online casino has a 24/ 7 support service, which means that whenever players need help, the doors will be open to them. The support team can be reached via email or Live Chat. To use the email service, simply send your submissions to: help@captainjackcasino.com. To use the live chat, you’ll find the required link in the “contact us” page of the website.
Every online casino player knows that getting fast and helpful feedback is even more important than support channels. Captain Jack Casino promises fast response. It says email submissions will be answered in 12 hours. When using the Live Chat, the feedback is usually instant after getting connected to an agent. However, while response is relatively fast, we were still disappointed that telephone service was not available.
The first place to check if you have questions is the FAQ self-help resource. A link to the FAQ is available in the homepage of the website. The FAQ answers different questions, arranged under the topics: General Questions, Deposit Questions, and Payout Questions. With only these topics treated, it’s clear that the FAQ is not very detailed. Thus, you may have to use the contact-help channels (Live Chat or Email).
Customer Support Service – Rating and Summary
Rating: 6/ 10
Summary: Captain Jack Casino provides an FAQ as a self-help resource, but this is not very detailed. The casino makes up for this by providing help via email and Live Chat. The service is available round the clock. Responses are relatively fast. However, the customers’ reviews in the independent platforms online suggests that, most often than not, responses are unhelpful.
SEE ALSO: Yukon Gold Casino Review
Conclusion
Captain Jack Casino is a US-friendly online casino. It’s a house that provides top casino entertainment. It offers high quality games supplied by RTG, and comes with the convenience of online gaming and in-browser play. It also caters to everyone but fans of live dealer games. While there are many options in the slots and video pokers sections, table games and specialty games are limited.
When you first enter this pirate’s vessel, you’ll be welcomed with up to $11,000. Also, you’ll find different payment types (including bitcoins) when depositing and withdrawing.
However, Captain Jack Casino is not without its faults. As you’ll find in the cons section below; reload bonuses could be more, bonus conditions could be more friendly, banking options could be more, banking limits could be more friendly, payout speed needs to pick up, and more.
Yes, Captain Jack Casino is a legit online casino; but it is one that we cannot recommend because of the weight of its many negatives.
Pros
- Operates a lively pirate themed website, which also comes with a neat and attractive design
- Has been operating for over a decade
- Certified fair by Technical Systems Testing (TST)
- Employs industry standard technologies (including 128 bit SSL data encryption) in keeping users’ data safe
- Accepts players from the United States
- Powered by RTG, allowing it to offer high quality games featuring great graphics, smooth game-play, etc
- Supports mobile gaming, allowing it to offer gaming on the go
- Games can be accessed after download or instantly using web browsers
- Manage to offer every online casino game type – slots, table games, video games, and specialty games
- Provides a good number of jackpot games
- Offers a relatively attractive welcome bonus that is up to $11,000
- Has a 5-tier loyalty program that rewards players for every game-play
- Supports bitcoins
- Deposits are swiftly processed
- Customer support can be provided via email (help@captainjackcasino.com) and Live Chat
- The support service is available round the clock, and response time is relatively fast
Cons
- Operated by Ace Revenue Group, which is affiliated to the somewhat rogue Virtual Casino Group
- The operating license is from Costa Rica which is not strong in terms of player protection
- Its collection of 230+ games is relatively small
- Options are relatively few in some game sections, especially table games and specialty games
- Does not offer Live Dealer games
- Does not offer the best RTG’s jackpots, and finding jackpot games in the game list is relatively difficult as jackpots are not marked or put into a separate section
- Reload bonuses are limited
- The wagering requirement, which is 30 x (deposit + bonus), is relatively high
- Bonuses are non-cashable even after meeting wagering requirements
- Deposit and withdrawal options are relatively few
- Minimum deposit amount is relatively high ($50), so you’ll need relatively deep pockets to play in the casino
- The minimum withdrawal amount is relatively high ($100), so it’ll take relatively longer to build a win balance that can be withdrawn
- The maximum withdrawal amount is relatively low ($2,500 per week), so it’ll take many withdrawal transactions and a relatively long time to completely withdraw a large balance
- Payouts are very slow
- A huge $40 withdrawal fee may apply
- Telephone support is not available
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